At Characey, every order is made with care — whether it’s something ready to wear, a personalised gift, or custom branding for your business, school or event.
Courier Delivery
Courier delivery is available throughout South Africa. Shipping charges are calculated at checkout based on your delivery address and the courier service available for your order.
George Delivery
Free delivery is available within George, subject to the delivery address falling within our local delivery area.
Collection
Free collection is available from:
12 Uitspan Street
Blanco
George, 6529
Collection arrangements will be confirmed once your order is ready.
Most Characey orders are made or prepared especially for you.
Please allow approximately 5–10 working days for processing before your order is dispatched or ready for collection. Courier delivery time is additional and will vary depending on the courier and destination.
If your order contains products with different processing times, we will communicate the expected completion time with you.
While we do our best to meet the stated processing times, unexpected delays can occasionally occur. If this happens, we will keep you informed.
Personalised and custom-made products include items where you select specific sizes, colours, designs, names, logos, text or other personalised details.
Please check your selections carefully before placing your order.
If incorrect information is supplied or the wrong size, colour or personalisation is selected, Characey cannot be held responsible where the product has been made according to the information supplied or approved by the customer.
If you need to make a change, please contact us as soon as possible before production begins. Once production has started, changes may no longer be possible.
If a product is defective, damaged, incorrect or not made according to the agreed order, please contact us so that we can assist in accordance with your rights under applicable South African law.
If you receive a product that is incorrect, damaged or defective, please contact Characey as soon as reasonably possible after receiving your order. Please include your order number and, where applicable, clear photographs and a description of the issue.
If the product is incorrect, different from what you ordered, damaged or has a manufacturing or printing defect, we will assess the issue and provide an appropriate remedy in accordance with applicable South African law.
Where goods are defective, remedies may include repair, replacement or a refund, depending on the circumstances and applicable legal requirements.
For standard, non-personalised products, applicable statutory cancellation and cooling-off rights will be honoured.
Please note that the 7-day cooling-off right under the Electronic Communications and Transactions Act does not apply to goods made according to the customer’s specifications or clearly personalised goods.
For personalised or custom-made products, change-of-mind returns are therefore not accepted once production has commenced, except where a return, repair, replacement or refund is required by law.
Please check the following details carefully before placing your order:
Size and colour: Make sure you have selected the correct size and colour.
Personalisation: Check names, spelling, numbers, logos, artwork and any other details carefully before submitting your order.
Delivery details: Please make sure your delivery address, contact number and email address are correct.
Characey cannot be held responsible for errors supplied or approved by the customer where the product has been made according to the information provided. This does not affect your statutory rights in terms of applicable South African law.
Once your order has been dispatched, courier transit times are outside of Characey’s direct control and may vary depending on the destination and courier service.
If your parcel is delayed, appears to be lost or arrives damaged, please contact us as soon as possible. We will assist with the relevant courier enquiry and work with you towards a resolution.
Please ensure that someone is available to receive the parcel at the delivery address provided, where required.
If you have any questions about your order, delivery, returns or a personalised product, please contact us:
WhatsApp: 082 753 7506
Email: hello@characey.co.za
Collection address:
12 Uitspan Street
Blanco
George, 6529
South Africa
We are always happy to assist and will do our best to help resolve any order-related queries.
